Our policy is to avoid charging our client’s cancellation fees where we can; however, there will be some occasions where either we or our affiliate has incurred costs in the provision of a service that is cancelled.
If a service is cancelled within 12 hours of the scheduled pick-up time, cancellation fees will apply:
Airport or other fixed-price transfer: Full charge
As directed service cancelled prior to first pick-up: 50% of the booked service cost (based on hours) subject to a minimum 3 hour and a maximum 8 hour charge.
As directed service cancelled en-route: Cost of the service performed plus 50% of the remaining booked service cost (based on hours). The latter part of the charge will be subject to a maximum of 8 hours.
For Coach service bookings additional cancellation charges apply: