Cancellation policy



Our policy is to avoid charging our client’s cancellation fees where we can; however, there will be some occasions where either we or our affiliate has incurred costs in the provision of a service that is cancelled.

If a service is cancelled within 12 hours of the scheduled pick-up time, cancellation fees will apply:

  • Airport or other fixed-price transfer: Full charge

  • As directed service cancelled prior to first pick-up: 50% of the booked service cost (based on hours) subject to a minimum 3 hour and a maximum 8 hour charge.

  • As directed service cancelled en-route: Cost of the service performed plus 50% of the remaining booked service cost (based on hours). The latter part of the charge will be subject to a maximum of 8 hours.


For Coach service bookings additional cancellation charges apply:

  • With overnight: minimum 7 days 0%, 2-7 days 50%, 0-2 days 100%.

  • Without Overnight: Minimum 48 hours 0%, 24-48 hours 50%, 0-24 hours 100%.